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Trusteer Raport

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  • TRUSTEER RAPPORT
  • DOWNLOAD
  • FREQUENTLY ASKED QUESTIONS
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As part of our continued effort to improve online banking safety, First United Bank is excited to introduce Trusteer Rapport a new security solution to protect our customers free of charge.

Introduction to Trusteer Rapport
WHY WE RECOMMEND TRUSTEER:
  We want to protect YOU, YOUR PC, and YOUR PERSONAL and FINANCIAL INFORMATION. Criminals are after your money and identity. Inevitably, your online bank account has access to both. If criminals manage to access your online bank account, they can not only access your private information but also transfer money out of your account. With all the online criminals out there pharming, phishing, swishing, key logging, and so on … we all need to PROTECT OUR INFORMATION! Although banks take various measures to protect you against this threat, one of the biggest risks is actually the computer used to bank with. That is why First United Bank is offering TRUSTEER RAPPORT SOFTWARE as a FREE DOWNLOAD for our online banking customers. TRUSTEER RAPPORT is lightweight security software designed to protect personally identifiable information such as online credentials from theft by malware and via phishing attacks.

WHAT'S AT STAKE?
  The top two fraud threats identified by the FDIC are malware and phishing attacks. Corporate bank accounts are especially sensitive targets and are increasingly being attacked by fraudsters. Criminals can transfer money out of corporate accounts if they manage to access it, which is not difficult to do today. Inevitably, managers of corporate accounts online have the responsibility of keeping it fraud free, a task that increases in difficulty as fraudsters get more sophisticated. One of the biggest risks is actually the computer used to bank with. Here are two sophisticated attacks that criminals use to access online accounts using your computer:
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•		 Malicious software (or malware) - automatically and silently downloaded onto the computer when browsing the Internet, malware silently captures login information and transfers it to criminals as log-in is performed. It is also capable of silently changing the transactions executed as directed by criminals.
Phishing - criminals build fake websites that look very similar to your bank's website. They do this to lure you into visiting these fake websites and submitting your online banking log-in information. This data is later used to access your online bank account.
MAXIMIZE YOUR SECURITY ONLINE
 

Anti-virus, firewalls and other security software are important but unfortunately not enough. Various studies and recent incidents show that these tools are not always effective in preventing criminals from taking money from your account. As criminals become more sophisticated, your bank strongly recommends additional layers of protection on your computer to enable safe online banking.

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•		 Enjoy extra peace of mind with free anti-virus and Rapport security software.
Trusteer Rapport adds valuable security when you log on to First United Bank's First Net Online Banking. It checks that you are using the real FirstNet website and not a fake. It locks down the link between you and the bank so that fraudsters can't listen in. Finally, it blocks all known viruses that target online banking.
Rapport doesn't replace your personal FirstNet Online Banking security details or other protection such as anti-virus software. It works with them to add extra security. It only takes a few minutes to install the software and there is no need to restart your computer.
Watch Rapport video.
For more information about how Rapport works, for technical support and system requirements, contact Trusteer via support@trusteer.com or visit Trusteer.
We strongly recommend that you install Trusteer Rapport security software.
AVAILABLE AT NO COST TO YOU!
  Trusteer Rapport is available to you at no charge! First United Bank covers all costs associated with the development, maintenance and support of Trusteer Rapport.

 
Trusteer Rapport Video demonstration of Rapport Installation

Trusteer Rapport takes a unique approach that adds real value on top of your current security software. When you connect to your bank online, Rapport does three main things in the background to make it extremely difficult for criminals to target you: Rapport verifies that you are really connected to the bank's genuine website as opposed to a fake website created by criminals. Although this sounds trivial, it's not obvious that you reach a genuine website when you type your bank's address into your web browser.

Once verification is complete, Rapport locks down communication between your computer and the bank's website. This prevents criminals from hijacking your online connection with the bank.

Rapport protects your computer and internet connection by creating a tunnel for safe communication with your bank, preventing criminals from using malware to steal your log-in data and tamper with transactions.
HOW TO DOWNLOAD
  Rapport is very easy to download and use. Follow these simple instructions.
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•		 Log into your First Net Online Banking Account using your log in ID and Password.
Click the "Download Rapport Now" button to install it on your computer. This only takes a couple of minutes.
Click "next", "yes" and "continue" when prompted, until installation is complete. There's no need to restart your computer once the process is complete.
Once installed, a small Rapport icon will appear next to your browser's address bar. This icon is green when you are on a website protected by Rapport, and grey when you are on a website that is not protected by Rapport. The icon is for your information only and does not require any action on your part.
    Trusteer protection
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•		 When you first log into your online banking account after installing Rapport, you will see a message asking you to approve the protection of your online banking login information. From there on, Rapport works in the background and only pops up if a security risk is identified
For questions or comments, please contact electronic services at (855) FUB-STAR; (855) 382-7827.
SYSTEM REQUIREMENTS
   
PC Users
Operating System
  For Windows Operating Systems, 32-bit and 64-bit (Windows XP, Vista, Windows 7, Windows Server 2003/2008)
Browsers (32-bit versions only)
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•		 Microsoft Internet Explorer 6, 7, 8 and 9
Firefox 8 and 9
BT Yahoo 3.x
Google Chrome 15 and 16
Recommended Service Packs:
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•		 Windows XP SP3
Windows Vista SP2
Mac Users
Operating System
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•		 OS X Leopard (10.5)
Snow Leopard (10.6)
Lion (10.7)
Browser
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•		 Firefox 8 and 9 (including 64-bit versions)
Safari 4, 5.0 and 5.1 (including 64-bit versions)
    Recommended Hardware (PC or Mac)
   
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• 		CPU: Intel Pentium 800MHz or better
Memory: 512MB RAM (or more) for Windows XP, 1024MB RAM (or more) for Windows Vista / Windows 7
   
You can still have Rapport running even if most of your browsing is done using an unsupported browser. Rapport does not interfere with your browsing. You can always choose to switch to a supported browser when you log onto a sensitive website such as your online banking website.
   
All of the latest versions of the major browsers are supported. You can view the up-to-date list at the Trusteer website.
         



  What is Trusteer Rapport?
  Trusteer is the leading provider of endpoint cybercrime prevention solutions that protect organizations against financial fraud and data breaches. Hundreds of organizations and millions of end users rely on Trusteer to protect their computers and mobile devices from online threats that are invisible to legacy security solutions.
How does Trusteer Rapport protect me?
Rapport protects you in three ways:
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•		 It checks that the website you're visiting is real, not a fake one.
It locks down your browser to create a safe tunnel for communication with our website.
It blocks known viruses that target online banking to acquire your login and other personal details.

  What about my existing security software?
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•		 Rapport complements the existing protection you should already have such as anti-virus software and firewalls. Remember that it's important to keep your software up-to-date to combat the ongoing attempts by fraudsters to gain access to your online account.
Along with our recently introduced transaction confirmation service, Rapport makes you even more secure when you are managing your accounts online.
  How can I download Rapport?
    To download Rapport, simply click to login as usual to your FirstNet Online Banking. A new 'splash' page will be presented above our login page – simply click to download and follow the instructions. It's really easy to install and you don't need to restart your computer to start benefitting from the protection Rapport provides. You can also find out more about Trusteer and view a demo about Rapport using the links on the page before downloading.
  What if I already have Rapport installed?
    If you already have it installed, you don't need to install it again. You will already be protected when using our website.
  How can I tell Rapport is protecting me?
    Once you've installed Rapport it runs in the background but you will see a green Rapport icon in or near your browser address bar whenever you're visiting a website protected by Rapport.
  What if I need technical support?
 

Trusteer provides 24 hour support through live chat, telephone and email. Further information is available at the Trusteer website.
  How do I install Trusteer Rapport?
    Please visit our learning center for videos that demonstrate the installation process for various versions of Mac and Windows computers: http://www.trusteer.com/learning-center.
  I cannot see the Trusteer Rapport icon next to the address bar - what does that mean?
  The icon is either green or grey:
Three possible reasons can prevent the icon from appearing:
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3.		 You chose to remove the icon from the address bar. Trusteer Rapport still protects you. If you wish to restore the icon, please visit http://www.trusteer.com/support/how-restore-rapport-address-bar-icon.
Your browser is not supported. For a list of currently supported browsers, please visit:
http://www.trusteer.com/support/supported-platforms.
Trusteer Rapport is not running. Start Rapport by choosing:
Windows: Start > All Programs > Trusteer Rapport > Start Rapport Mac: System Preferences > Other > Rapport > Start Rapport
If you still do not see the Trusteer Rapport icon, please contact Trusteer support team at:
http://www.trusteer.com/support/report-problem.

  Are there any known conflicts between Trusteer Rapport and other security products?
    For a list of compatible software and third party software requiring some action during installation, please visit http://www.trusteer.com/support/compatibility-other-security-software.
  Is Trusteer Rapport Genuine? How can I tell if I have a genuine version of Rapport installed?
    Details on a short test to confirm whether Trusteer Rapport is genuine can be found at http://www.trusteer.com/faq/how-can-i-tell-if-i-have-genuine-version-rapport-installed.
  I think Trusteer Rapport is slowing down my computer.
    To diagnose whether the performance problems you are experiencing are caused by Trusteer Rapport, please visit http://www.trusteer.com/support/I-think-Rapport-slows-my-computer-down.
  I cannot reach some websites - could it be because of Trusteer Rapport?
    For information and instructions on this issue, please visit http://www.trusteer.com/support/i-cannot-reach-some-websites-could-it-be-rapport.
  What browsers and operating systems are supported by Trusteer Rapport
    A list of browsers supported is provided at the following link. http://www.trusteer.com/support/supported-platforms
  Do I still need an anti-virus if I use Trusteer Rapport?
    Yes. Trusteer Rapport does not replace your anti-virus and is not an antivirus solution. It works differently and prevents attacks that your anti-virus solution cannot detect or remove. Antivirus and Trusteer Rapport are two complementary security layers and Trusteer recommends using both for maximal protection.
  Is Trusteer Rapport Free?
    Yes, Trusteer Rapport is offered free to customers of selected websites. For a list of websites that offer Trusteer Rapport to their customers, please visit http://www.trusteer.com/solutions/home-users/companies-we-work.
  How do I uninstall Trusteer Rapport?
    Please visit our learning center to view videos that demonstrate the uninstall process http://www.trusteer.com/learning-enter.
Written instructions with screenshots can be found at http://www.trusteer.com/support/uninstalling-rapport-windows-vista-and-windows-7.
     
     
 
TRUSTEER RAPPORT TUTORIALS
  How to install Rapport.
  How to operate Rapport
  Introduction to Trusteer Rapport
View this short introduction video to Trusteer Rapport and see how it protects against fraud and identity theft when you bank online.
  Trusteer Secure Browsing Service for Enterprises
See how Trusteer's service protects confidential data accessed remotely from enterprise networks and applications in the cloud
  Rapports Anti-Phishing Protection
See how Rapport stops user ID's from being entered into phishing sites.

  How Rapport Works
 Learn more about the concept behind Rapport and how it protects your identity and transactions against malware and other attacks

  Trusteer Frequently Asked Questions
  Trusteer's Cybercrime Prevention Architecture combines multi-layer security software with real-time threat intelligence to achieve sustainable protection against malware and phishing attacks on web applications and meet regulatory compliance requirements. Leading organizations such as HSBC, Santander, The Royal Bank of Scotland, SunTrust and Fifth Third are among Trusteer's clients.
  View Trusteer's Website.