FirstNet Online Bill Pay Resource Cernter





	Click "Pay Bills" button, click for a "Demo"

FIRSTNET ONLINE BILL PAY GENERAL FAQs
	What is FirstNet Online Bill Pay?
	How does FirstNet Online Bill Pay work?
	How do I sign up for FirstNet Online Bill Pay?
	How secure is my bill payment and personal information?
	Which browsers should I use to access FirstNet Online Bill Pay?
	How do I change my browser?
	Can I use assistive technology to access FirstNet Online Bill Pay?
	What are Terms & Conditions?
	MANAGING PROFILE OPTIONS
	How do I view my personal information?
	How do I cancel my bill payment service?
	SENDING AND RECEIVING MESSAGES
	What kinds of messages can I send from FirstNet Online Bill Pay?
	What can I expect when I send a message to customer service?
	What kinds of messages do I receive in FirstNet Online Bill Pay?
	Print PDF FirstNet Online Bill Pay General FAQs

FIRSTNET ONLINE BILL PAY PAYMENT FAQs
	How do I use FirstNet Online Bill Pay to pay my bills
	How can I keep track of my bills in FirstNet Online Bill Pay
	How do I know if the company or person received my payment?
	What is a preferred account?
	What is the confirmation number?
	What is the difference between a note and a memo?
	Can I change a payment?
	What happens when I cancel a payment?
	SCHEDULING PAYMENTS
	What is the earliest date I can make a payment?
	How do I know which payment dates I can select?
	How far in advance of the due date should I make my payments?
	How far in advance can I schedule my payments?
	When is the money for the payment withdrawn from my payment account?
	When does a biller receive my payment?
	ELECTRONIC PAYMENTS
	How do I pay electronic bills?
	What if I have more than one bill due for the same biller?
	Can I pay electronic bills outside of FirstNet Online Bill Pay?
	Can I pay someone else's electronic bills?
	The amount due for an electronic bill seems incorrect. What should I do?
	Can I view paid electronic bills?
	SETTING UP AUTOMATIC PAYMENTS
	What are automatic payments?
	How do I change an automatic payment?
	What happens when I delete an automatic payment?
	SETTING UP BILL REMINDERS
	What are reminders
	How do I set up reminders?
	How do online reminders work?
	How do e-mail reminders work?
	How do I change a reminder?
	What happens when I stop a reminder?
	PROCESSING MY PAYMENTS
	Are my payments guaranteed?
	How does a company or person receive my money?
	Why does it take longer to process some payments?
	What do I do with the part of the bill statement that I used to mail back with my pay?
	How do payments show up on my account statement?
	MANAGING PAYMENT PROBLEMS
	What if I find a mistake with my payment?
	What if the biller has not received or credited my payment?
	What if I receive a late fee for a payment?
	REVIEWING MY BILL PAYMENT HISTORY
	How do I sort my bill history information?
	How do I search for payments and bills?
	How do I categorize my billers?
	How do I know what the status of my payment is?
	Why don't I see payment history for the past 24 months?
	What is a payment inquiry?
	What can I expect when I send a payment inquiry?

	Print PDF FirstNet Online Bill Pay Payment FAQs

FIRSTNET ONLINE BANKING BILL FAQs
	Who can I pay using FirstNet Online Bill Pay?
	Which bills can't I pay with FirstNet Online Bill Pay?
	Do I need to contact the companies or people that I pay if I choose to pay my bills with Firstnet Online Bill Pay?
	What should I do if I pay more than one bill to the same company?
	ADDING COMPANIES AND PEOPLE

	What should I type for the phone number?
	Why do you need my account number?
	Where can I find my account number?
	What if I don't have an account number?
	What should I type for the biller address?
	What should I type for the person's address?
	ADDING AN ELECTRONIC VERSION OF MY BILL (E-BILL)

	What is an electronic bill (E-Bill)?
	How do electronic bills work with FirstNet Online Bill Pay?
	How do I know if my biller sends electronic bills?
	What is a trial period?
	Why do you need information from a biller's Website to add some electronic bills?
	I've forgotten my sign-in information for a biller's Website. What should I do?
	Why do I have to enter my account number again?
	What does the biller use my e-mail address for?
	What if I have bills for an address that isn't my home address?
	What if my request for electronic bills is rejected?
	MANAGING MY BILLS

	Why can't I change my account number?
	Why can't I change the biller address?
	What should I type in Nickname?
	How do my billers get assigned a category?
	Can I add a category?
	What happens when I delete a biller?
	SETTING UP REMINDERS

	What are reminders?
	How do I set up reminders?
	How do online reminders work?
	How do e-mail reminders work?
	How do I change a reminder?
	What happens when I stop a reminder?
	FILING MY BILLS

	When would I file a bill?
	What should I type for the bill note?
	How is the note used?
	What if I need to update a filed bill's information?
	What if I file a bill, and then I want to pay it using FirstNet Online Bill Pay?

	Print PDF FirstNet Online Bill Pay Bill FAQs

FIRSTNET ONLINE BANKING E-BILL FAQs
	What is an electronic bill (E-Bill)?
	How do electronic bills work with Online Bill Pay?
	How do I know if my biller sends electronic bills?
	What is a trial period?
	Why do you need information from a biller's Web site to add some electronic bills?
	I've forgotten my sign-in information for a biller's Website. What should I do?
	Why do I have to enter my account number again?
	What does the biller use my e-mail address for?
	What if I have bills for an address that isn't my home address?
	What if my request for electronic bills is rejected?
	How do I receive electronic bills?
	Can I receive electronic bills through e-mail?
	How long does it take to receive electronic bills from a biller?
	How do I know when a bill is due?
	Will I still receive a paper copy of the bill through U.S. mail?
	How do I pay my bills before I receive electronic bills from my biller?
	What happens if I pay a bill and then receive an electronic bill from my biller?
	I was receiving electronic bills, but I haven't received any lately. What should I do?
	My electronic bill is late. What should I do?
	How can I stop receiving electronic bills from a biller?
	What hapens when I stop receiving electronic bills?

	Print PDF FirstNet Online Bill Pay E-Bill FAQs

VIDEO DEMONSTRATION

	Video Demonstration of FirstNet Online Bill Pay
	Video Demonstration of FirstNet Online E-Bill

How do I use FirstNet Online Bill Pay to pay my bills

How can I keep track of my bills in FirstNet Online Bill Pay

How do I know if the company or person received my payment?

What is a preferred account?

What is the confirmation number?

What is the difference between a note and a memo?

Can I change a payment?

What happens when I cancel a payment?

SCHEDULING PAYMENTS

What is the earliest date I can make a payment?

How do I know which payment dates I can select?

How far in advance of the due date should I make my payments?

How far in advance can I schedule my payments?

When is the money for the payment withdrawn from my payment account?

ELECTRONIC PAYMENTS

SETTING UP AUTOMATIC PAYMENTS

PROCESSING MY PAYMENTS

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